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This Privacy Policy applies to the processing of personal data by Glamping Los Haitises, accessible via https://glampingloshaitises.com, operated by Silven Internacional SRL (RNC: 132169052, RUT: AV-AITE-3002-02719) in the Dominican Republic.

Silven Internacional SRL acts as the Data Controller responsible for safeguarding your personal information collected during tour bookings, concierge chats, and website interactions.

To confirm your guided tours, arrange boat charters, and ensure guest safety in national parks, we collect:

• Contact Credentials: Full name, email address, phone / WhatsApp number, and country of residence.
• Reservation Details: Requested excursion dates, resort or villa pickup address, group passenger count, and optional health/mobility notes.
• Secure Payment Tokens: Transaction identifiers and payment status from PCI-compliant payment gateways (PayPal, Stripe). We never store credit card numbers on our servers.
• Device & Analytics Data: IP address, browser type, language preferences, and anonymized user flow to improve website performance.

Your information is utilized strictly to provide memorable, safe, and reliable travel experiences:

We process data only on lawful grounds: contract execution (fulfilling booked tours), compliance with statutory fiscal and tourism records, legitimate business protection (anti-fraud measures), and explicit consent (direct inquiries).

We never sell or rent your personal data to external marketing companies. Relevant travel data is shared solely with:

• Certified resident park guides, boat captains, and authorized transport drivers.
• Encrypted payment gateways for transaction clearing.
• Government emergency or maritime personnel if required for emergency safety protocols.

We use essential and performance cookies to remember your language selection, maintain your booking session, and gather anonymous analytics to optimize site speed and content relevance. You may configure your browser to decline non-essential cookies.

All information transmitted across Glamping Los Haitises is encrypted via HTTPS/TLS protocols. Access to customer reservation databases is strictly restricted through role-based authentication and secure cloud firewalls.

We retain personal information only for the duration necessary to deliver the requested excursion, manage potential inquiries or refunds, and satisfy statutory tax and commercial record obligations in the Dominican Republic.

You have the right to request access to the personal information we hold about you, request corrections to inaccurate records, or ask for deletion of your information subject to mandatory legal recordkeeping rules.